Mackie Enterprises' Store Policies

Customer Service Hours: Monday—Friday 7am—9 pm EST, Saturday 7am—5pm EST

Store Hours: Monday—Friday 8am—6pm EST, Saturday—Call ahead

Shipping: Our goal is to offer our customer the most cost-effective shipping. We charge the exact published shipping rates (insurance included) unless otherwise stated. Most ebay auctions have flat shipping amounts. In many instances we can combine multiple purchases into one package. We primarily use FedEx Ground, FedEx Home Delivery and occasionally DHL Ground, neither require a signature for delivery. For International Shipments and packages 1 lb. and under, we use the US Postal Service Priority Mail and First Class Mail (insurance optional). We will notify you when a package has been shipped and provide you with the tracking information and the expected transit time. Click here for FedEx Ground Transit Map	Guarantee: Satisfaction is 100% Guaranteed. Mackie Enterprises provides an unconditional guarantee for our complete line of products.
	Back Order: It is our commitment to ALWAYS keep all of our products in stock. Our current fill rate is typically greater than 99.9%
	Returns: If not satisfied with the purchase, a buyer may return items up to 30 days for a complete refund minus a 10 percent restock fee. The item must be in its original condition. Please contact us prior to making a return.
	Privacy Policy: Your privacy is very important to us. We do not sell or share your personal information with third parties for marketing or any other purpose.